Topics discussed include:
– Andrew’s background and career path.
– The differences between a hospital setting and a long-term care setting.
– The importance of treating everyone in the facility as a family member.
– Moving 300 seniors to a new facility and the positive outcomes that resulted.
– Andrew’s book, “5200 Sundays.”
– The lessons learned from some of the stories in the book.
– The importance of relationships over everything else.
– Andrew’s thoughts on and approach to ageism.
– Lessons learned over the last 20 years.
What were some of the unexpected, positive consequences or outcomes of the new community and new campus?
Having all private rooms, with private bathrooms and private showers, brought a level of dignity for the people that we are privileged to care for. We flipped the environment from an institution-centered model to a truly resident-centered model, where the resident choices became paramount to every decision we made.
What was the hardest part about writing your book, “5200 Sundays?”
The hardest part for me was figuring out how to organize it. So I had probably 50 pieces that I started with in my head, I just started to write, and then I needed to start to structure.
Why do you say “relationships are everything.”
At the end of the day, I hope that was the message of the book. The takeaway to me was, relationships in all of those spectrums are what life is about.
How has your approach to ageism evolved over the years?
Unfortunately, society doesn’t do a good job of acknowledging the population that is older among us. I have to say that I’m more sensitive to it now than I was 20 years ago.
“If you could go back and meet Andrew from 20 years ago, what advice would you give that younger Andrew?
I came to this job with an expectation that I was going to be a good CEO based on what I had learned in the first half of my career. I would love to tell the younger Andrew how important relationships, experiences and cultural diversity are to the job.
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