How PACE Organizations Deliver Care


On this episode of the LTC Heroes podcast, Stephanie Button, VP at PACE CNY, sits down with us to discuss what distinguishes a PACE organization from other LTC organizations. She also discusses how they navigated the challenges associated with the pandemic.

Stephanie describes PACE as a philosophy of care that combines home-based care delivery with access to a day center for their patients. Acting as both a provider and payor source for long-term care, this all-inclusive model gives patients an alternative to traditional LTC communities. Stephanie points out that anyone who is eligible to stay at an SNF would also be eligible to receive care through a PACE program.


Challenges for PACE Organizations


She says one of the major challenges for PACE organizations is educating patients and their families about how a PACE organization operates. She also notes that there can be a learning curve for new LTC workers transitioning into a PACE organization.

Stephanie dives into how PACE worked through the pandemic, describing their approach to expanding telehealth offerings and organizing mobile care teams. She says PACE plans on leveraging what they learned throughout the pandemic in order to grow as an organization.

Learn more and sign up to be notified about future episodes at


Rapid Fire Q/A


What is one lesser-known book, newsletter, or industry resource that you would send me to understand long-term care?
An article I read in grad school called Successful Aging. I really gravitated towards the idea of successful aging and how to define successful aging for yourself through health, wellness, lifestyle, and creating a vision of how you see yourself aging.

Name one mentor that has influenced the way that you deliver care in our industry.
My grandma was very influential in my life when I was young and we had a really close relationship. I just loved listening to her stories about her life and how she aged and she was quite proud of her age. She lived to 92 and was very healthy. That had a big impact on me and was really why I went into geriatrics.

What advice would you give to your younger self?
I would advise myself to be a better educator for people going into health care and social work to help them identify issues and be problem solvers. I think that helps you prepare for the future, especially as we look at aging.