In this week’s episode of the LTC Heroes podcast, we speak with the President of PointClickCare, Julieann Esper Rainville, at the HIMSS Global Health Conference & Exhibition in Orlando, Florida.

PointClickCare is the leading cloud-based healthcare software provider helping long-term and post-acute care (LTPAC) providers harness the power of data to enhance the most important areas of their business.

The episode begins with Julieann sharing what brought her to the HIMMS conference this year. We learned that it was mainly about reconnecting with partners and taking PointClickCare’s acute and payer care collaboration platform to the next level. Julieann also talks about any insights or panels that stood out at the exhibition. 

Julieann discusses the staffing issues in the long-term care industry and how they’re working to address this issue. 

Then, Julieann goes on to talk about the exciting opportunities arising for PointClickCare. She also discusses how she deals with challenges in the business and who she leans on, which is often a network of women leaders and her team at work.

We also learn what a typical work week looks like for Julieann, before she answers a series of rapid-fire questions.

Rapidfire Q/A

How long have you been in healthcare and healthcare tech?

I haven’t been in healthcare tech for that long. I’ve only been in healthcare tech for about three years, but I’ve been in technology my entire career.

What was the introduction to PointClickCare?

My introduction was through the PointClickCare recruiting team, which had reached out to me. They were looking for a chief strategy officer as the company was starting to think about how to evolve the business.

What they do resonated with me right away. And I’ll share a personal story on why. My father had died about three years before that, and he had had a really bad transition of care. 

He had been in and out of the hospital, and he was very sick. He was transitioning from the hospital to inpatient rehab. 

We were tired. My mother was tired. I was tired. It’s a lot of work to be a caregiver. 

We decided this time not to go with him. Right. So we went home, said we’d see him in the morning. They put a big stack of papers on his chest containing all of his medication, including his heart medication.

He never got his medication and had heart palpitations. Three weeks later, he passed away. 

When I discussed with PointClickCare about care transitions, I was like, I want to be a part of this. I want to help drive this. And that’s really how I came to work at the company.

What is something that you will not be doing ten years from now?

I will not be hobbling around. I’ve needed foot surgery for about five years, and I’ve been delaying it, but I’m going to have it in the next decade.

What is the lesson that took you a long time to learn?

I hate to admit this, but it’s patience. It’s so-so daily, but now I’m much better—and having four children helps.

Who inspires you the most?

You’ve heard me talk about him, but that would be my father.

What would it be if you had to pick one cause to devote the rest of your life to?

It would be to help bring an end to domestic violence, which I’ve been passionate about for 30 years.

Your house containing everything you own catches fire after saving your loved ones and pets. You have time to make a final dash to save one item. What is it? 

One of my childhood photo albums that has pictures of my entire extended family.
Discover how leading cloud-based healthcare software provider PointClickCare grew to success by tuning into the latest episode of the LTC Heroes podcast with the company’s president, Julieann Esper Rainville.

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