LTC Care Coordination

In this episode of the LTC Heroes Podcast, Barbara Klick, CEO at Sholom Community Alliance, shares her expertise around care coordination and effective leadership in acute care and LTC.

Barbara discusses how her business knowledge paired with her clinical experience allows her to balance high-quality clinical care with meeting financial objectives. She explores the importance of aligning with an organization’s values as a CEO and highlights the emphasis that Sholom puts on honoring elders and the impact of forgiveness.

She dives into what it takes to improve care coordination in LTC and points out that leveraging community resources can play a big role in supporting this cause. 

Barbara also talks about how we can add meaning to our elders’ lives by allowing them to share their knowledge and skills with younger community members. 

Strong Leadership in LTC

Barbara discusses why adaptive leaders are needed now more than ever, and also shares the importance of embracing culture and forming strong relationships within your organization as a leader. 

She closes the episode by encouraging leaders and staff members to be transparent about what they know and don’t know, and to be willing to ask for help when needed.

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Rapid Fire Q/A

What actionable or valuable advice do you think we will cover today about the long-term care industry?

Barbara: I’m going to provide a window into post-acute care, or perhaps even a bridge for some of you.

What is one lesser-known book, resource, or newsletter that you would recommend I look into to better understand long-term care?

Barbara: LeadingAge’s national website.

Name one mentor or somebody in your life who’s inspired you or has had an impact on the way that you approach care?

Barbara: Gayle Kvenvold. She is the president of the LeadingAge Minnesota chapter.

What advice would you give your younger self going into acute care now, knowing what you know after working in both sides of care?

Barbara: My younger self was more oblivious to the fragmentation of care in acute care. So knowing what I know now, I would have paid more attention to handoffs, relationships, partnerships, and other collaborative opportunities.